IMPORTANT MESSAGE REGARDING CANADA POST STRIKE
In order to avoid a delay or disruption in your delivery, please provide a physical mailing address for all shipments. Those orders with a P.O. box address may be delayed dependent on the Canada Post strike.
PRODUCT SELECTION
One of our TeamSites representatives will help you pick out the products you would like for your store as well as how you would like them decorated. Remember, there is a limit of 10 products per store.
PICK YOUR DECORATION
You will need to send us a Vector file of your logo, they are usually saved as a .pdf, .ai or .eps. If you don’t have one, we can help you out!
APPROVE DATES & MOCK UPS
After the products and artwork are approved, we will send you the initial link to the store. You will need to pick your close date and make sure all of the product mock ups are approved. How the products look on the website is how they will get decorated.
YOUR TEAMSITE IS READY
Once we receive your approval, your store is ready to take orders. At this point, we cannot add additional products or change anything on the store, it just wouldn’t be fair to someone who already placed their order.
STORE CLOSES
After your closing date has passed, the store will be shut down, and the link no longer active. Once the store is closed, we start the fulfillment process to ensure you get your orders are completed on time. We cannot accept any late orders, so it is important for your customers to order on time. It is always a good idea to send out a reminder to your team near the store close date to ensure orders are in on time.
ORDERS DELIVERED
Approximately 3-4 weeks after the store closes, customers will be notified via email that their orders have shipped and a tracking number will be provided.